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アイスランド航空エアーアイスランドグリーンランド航空アトランティック航空

アイスランド航空(FI)

>Flights

**General Conditions of Carriageより

3.1.3 Some tickets are sold at discounted fares, which may be partially or completely non-refundable. The passenger should choose the fare best suited to his/hers needs.The passenger may also wish to ensure that he/she has appropriate insurance to cover instances where the ticket has to be cancelled.

9.1 SCHEDULES

9.1.1 The flight times shown in timetables may change between the date of publication and the date the passenger actually travels. Carrier does not guarantee them to the passengers and they do not form part of the passengers' contract with Carrier.

9.1.2. Before Carrier accepts the passengers booking, it will notify of scheduled flight time in effect as of the time, and it will be shown on the ticket. If the passenger provides correct contact information,Carrier will endeavour to notify the passenger of any such changes. If, after the passenger purchases the ticket, a significant change to the scheduled flight time is made, which is not acceptable to the passenger, he/she will be entitled to a refund in accordance with Article 10.2.

9.2 CANCELLATION, REROUTING, DELAYS, ETC.

9.2.1 Carrier will take all necessary measures to avoid delay in carrying the passenger and his/her baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances Carrier may arrange for a flight to be operated on its behalf by an alternative Carrier and/or aircraft.

9.2.2 In case of a flight cancellation or flight delay Carrier offers assistance and compensation to the concerned passengers according to the Regulation EC 261/2004.

10.2 INVOLUNTARY REFUNDS

10.2.1 If Carrier cancels a flight, fails to operate a flight reasonably according to schedule, fails to stop at the passengers destination or stopover, causes the passenger to miss a connecting flight on which he/she holds a reservation in the same ticket, the amount of the refund shall be;

10.2.1.1 If no portion of the ticket has been used, an amount equal to the fare paid;

10.2.1.2 If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used.

10.3 VOLUNTARY REFUNDS

10.3.1 If the passenger is entitled to a refund of a ticket for reasons other than those set out in Article 10.2, the amount of the refund shall be:

10.3.1.1 If no portion of the ticket has been used, the refund shall be according to fare rule, less any service charges or cancellation fees;

10.3.1.2 If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel used, according to fare rule, less any service charges or cancellation fees.

**Ticket Cancellation/Change Waiver for Air Ticket Onlyより

3. Validity conditions

3.1 It is a condition for the right to repayment to be established that:

a) a cancellation charge is paid
b) a customer is not aware of the damage, loss or incapacity nor has suspicion of impending damage, loss or incapacity, which establishes a right to repayment at the time, when the cancellation charge is paid

3.2 The right to repayment is valid from the time specified on the receipt for its payment and up to the time of departure. Change of return date travel slco no additional fee.

4. Excluded risks

A right to repayment is not established in the following instances of damage, loss or incapacity

a) incapacity which comes about as a result of deliberate self-inflicted injuries;
b) incapacity which comes about as a result of sickness which they may be related with the use of alcoholic drinks or drugs, other than drugs which are taken under medical advice, excepting drugs used in medical treatment arising from the use of addictive and illegal drugs;
c) incapacity, loss or damage as a direct or indirect result of nuclear reactions, ionizing radiation, contamination by radioactive substances, nuclear fuel and nuclear waste materials, or as a result of war, military invasion operations, civil unrest, uprising, riot, or similar actions. The same applies to incapacity, loss or damage arising directly or indirectly as a result of earthquakes, volcanic eruptions, floods, avalanches, or other natural disasters;

d) damage or loss arising from the cancellation or delay of scheduled means of transport;
e) incapacity, loss or damage which comes about as a result sickness which the customer was suffering at the time when the cancellation charge was paid, or of his treatment for them: see 1.2.b
f) service charges, namely booking charges, loan arrangement costs and repayment charges.

>Damaged, delayed and lost baggage

**General Conditions of Carriageより

15.2 BAGGAGE

15.2.1 Carrier is not liable for damage to unchecked baggage unless such damage is caused by the negligence of Carrier.

15.2.2 Except in the case of an act or omission done with intent to cause damage, and/or recklessly and with knowledge that damage would probably result, the liability of Carrier in the case of damage to checked baggage shall be limited to 1.000 SDR per passenger.

15.2.3 If the value of the passengers checked baggage is greater than Carriers maximum liability, the passengers should ensure that the checked baggage is fully insured prior to travel.

15.2.4 Carrier is not liable for any damage caused by the passenger's baggage, and the passenger shall be responsible for any damage caused by the passenger's baggage to other persons or property, including Carriers property.

15.2.5 Carrier shall have no liability whatsoever for damage to articles not permitted to be contained in checked baggage under Article 8.3, including fragile or perishable items, items having a special value, such as money, jewelry precious metals, computers, personal electronic devices, cellular telephones, negotiable papers, securities, keys, or other valuables, business documents, passports and other identification documents, or samples. including fragile or perishable items, items having a special value, such as money, jewelry, precious metals, computers, personal electronic devices, cellular telephones, negotiable papers, securities, keys, or other valuables, business documents, passports and other identification documents, or samples.

16.1 NOTICE OF CLAIMS

Acceptance of baggage by the bearer of the baggage check without complaint at the time of delivery is sufficient evidence that the baggage has been delivered in good condition and in accordance with the Contract of Carriage, unless the passenger proves otherwise.
If the passenger wishes to file a claim or an action regarding damage to checked baggage, he/she must notify Carrier as soon as he/she discovers the damage, and at the latest within seven (7) days of receipt of the baggage. If the passenger wishes to file a claim or an action regarding delay of checked baggage, he/she must notify Carrier within twenty-one (21) days from the date the baggage has been placed at the passenger's disposal. Every such notification must be made in writing.

*Icelandair conditions of carriage

http://www.icelandair.co.uk/servlet/file/Icelandair_Conditions_of_Carriage_.pdf?ITEM_ENT_ID=457953&ITEM_VERSION=1&COLLSPEC_ENT_ID=36

*Ticket Cancellation/Change Waiver for Aid Ticket Only

http://www.icelandair.co.uk/servlet/file/doc20100129153812.pdf?ITEM_ENT_ID=407047&ITEM_VERSION=1&COLLSPEC_ENT_ID=36

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エアーアイスランド(NY)

>delay/cancellation of flights

**Agreement b/w NY and Viking Inc GSA of FI for 2012より

*Compensation will NOT be payable to passengers if NY is forced to cancel or in any way change passengers booking schedule due to force majeure which in this context is defined as govt action or restraint, war, threat of war, riot, civil strike, industrial dispute, terrorist, activity, natural or nuclear disaster, fire, adverse weather conditions or any other event beyond NY's control.

*In the event of a major alternation to a flight schedule which occurs after full payment is received by NY for reasons other than force majeure. NY will inform AGT/passenger ASAP. Agent/passenger then has the choice of either:
A) accepting the changed flight schedule
B) purchasing another available booking schedule from NY or
C) canceling his booking and receiving a full refund.

**メールより

> - If return flight is canceled due to weather passengers are automatically
> moved to the next available flight. In this case Air Iceland is not
> responsible for providing accommodation for passengers.

**terms and conditionsより

7. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of the contract of carriage. Carrier may without notice substitute alternate carriers or aircraft, if necessary. Schedules are subject to change without notice. Carrier assumes no responsibility for the passenger making flight connections. Compensation will not be payable to passengers if Carrier is forced to cancel or in any way change passengers holiday/flights due to force majeure which in this context is defined as government action or restraint, war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other event beyond Carrier's control. This rule applies also for international flights. Carrier is not responsible for any cost passenger has to bear due to the above mentioned reasons; this includes hotel, food and travel expenses.

>Baggage:

**Terms and conditionsより

5. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage during international transportation, a complaint must be made in writing to carrier immediately upon discovery of damage and, at the latest, within 7 days from receipt; in case of delay, a complaint must be made within 21 days from the date the baggage was delivered. Notice periods regarding domestic carriage apply as provided in the Aviation Act.

**The Icelandic Civil Aviation Administrationより

The carrier is responsible for the following damage to baggage:
Damage sustained in the case of loss, damage or destruction of checked baggage if the event of the damage took place on board the aircraft or while the checked baggage was in the custody of the carrier, carrier's employees or agents.
・damage to unchecked baggage, including personal items, if the damage can be traced to a fault of the carrier, carrier's staff or agents.
・if the carrier admits to the loss of checked baggage, or if checked baggage has not arrived within 21 days of its scheduled arrival at the destination.

The carrier is NOT liable if, and to the extent that, the damage to the baggage can be attributed to inherent defects or condition of the baggage.In the carriage of baggage, the liability of the carrier is limited to 1.150 SDR for each passenger, unless the passenger has, at the time of checking in the baggage, specifically declared the interests relating to the delivery of the baggage at its destination and paid the required supplementary charge.

In the event of damage, the consignee shall notify the carrier immediately on the discovery of the damage, and, at the latest, within seven days from the date of receipt in the case of checked baggage. In the case of delay, the notification must have been delivered at the latest within twenty-one days from the date on which the baggage should have been delivered. A day means a calendar day. Failing notification of damage within the time limits specified in Paragraph 2, no action shall lie against the carrier, save in the case of fraud on the carrier's part.The right to damages pursuant to this Chapter shall be extinguished if an action is not brought within a period of two years, reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped.

*Agreement b/w NY and Viking Inc GSA of FI for 2012

*Terms and conditions
http://www.airiceland.is/help-and-support/terms-and-conditions

*The Icelandic Civil Aviation Administration

http://www.caa.is/English/PASSENGERS/Passengersrights/

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グリーンランド航空(GL)

>delay/cancellation of flights

**Regulations and legislationより

Changes to schedule

Air Greenland retains the right to make changes to the published schedules on all Air Greenland routes. For operational reasons changes may occur to confirmed itineraries. Air Greenland will use its best effort to give the best possible notice of any changes. Air Greenland retains the right to rebook to passengers to other routes and departure-times than confirmed on the itinerary. In case of changes our passengers will be informed and offered alternative departure. More information on the actual traffic here on www.airgreenland.com.

The following rules apply to our route net in connection with delays

As of September 1st 2010 you must pay for your own lunch and dinner if your flight within Greenland or flight from Greenland to Iceland or Denmark is delayed or cancelled due to bad weather. Air Greenland will however, cover overnight accommodation, breakfast and taxies in such situations. It is important for Air Greenland to stress that these changes only apply when the delay or cancellation is caused by problems with the weather.
In case of cancellation or delays caused by technical problems, passengers travelling with Air Greenland will be given lunch and dinner vouchers.

Air Greenland will no longer pay for overnight accommodation or meals in connection with delays or cancellations caused by natural disasters, apart from those costs Air Greenland is obliged to pay in accordance with EU regulations for passengers on flights from Denmark and Iceland.

As with other airlines, we do not cover accommodation costs when the delay is caused by force majeure (apart from the abovementioned) and circumstances beyond our control.

We do not cover accommodation costs or offer rebooking/compensation in the case of delays to the destination or if a connection to another means of transport is missed. Air Greenland recommends all its passengers to take out "Missed Connection" travel insurance, e.g. with Europaiske Rejseforsikring.

>Baggage

Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.131 SDRs (1 SDR = approx. 9 DKK).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1.131 SDRs (1 SDR = approx. 9 DKK). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within 7 (seven) days, and in the case of delay within 21 (twenty one) days, in both cases from the date on which the baggage was placed at the passenger's disposal.

*Regulations and legislation

http://www.airgreenland.com/information/bestilling_af_rejse/regler_og_lovgivning/

>Lost Laggage

*Lost Laggageより

Airports in Greenland: If your luggage does not arrive, please contact our personnel at the airport. You must show your luggage tag ("receipt") which is stuck to your itinerary and provide a description of the missing luggage: colour, size, type etc.

Kastrup Airport (Copenhagen) : At Kastrup you should contact our partner Novia, which has a service desk in the luggage retrieval hall. You must show your luggage tag ("receipt") which is stuck to your itinerary and provide a description of the missing luggage: colour, size, type etc. Our partner usually has a catalogue with pictures where you can point out the luggage type that best resembles your own.

Please contact our personnel or partner if your luggage was damaged during the trip.
For the sake of possible replacement or compensation from your insurance company, it is important to obtain written confirmation of your claim. As soon as your temporarily lost luggage has been found it will be delivered to an address of your choice.

A good idea is to take a picture of your luggage, it is an easy way to describe it, if it is lost.

*Lost Laggage

http://www.airgreenland.com/information/bagage/Bortkommet%20bagage

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アトランティック航空(RC)

>delay/cancellation of flights

**Conditions of carriageより

Carrier shall NOT be liable for errors or omissions in timetables or other published
schedules, or for representations made by agents of Carrier as to the dates or
times of departure or arrival or as to the operation of any flight, except in case of
Carrier´s acts or omissions done with intent to cause damage or recklessly and
with knowledge that damage would probably result.

2 CANCELLATION, CHANGES OF SCHEDULE, ETC.

If due to circumstances beyond its control Carrier cancels or delays a flight, is unable to
provide previously confirmed space, fails to stop at a passenger´s stopover or destination
point, or causes the passenger to miss a connecting flight on which he/she holds a
reservation
, Carrier shall either:

a) Carry the passenger on another of its scheduled passenger services on which
space is available; or

b) Reroute the passenger to the destination indicated on the ticket or applicable
portion thereof by its own scheduled services or the scheduled services of another
carrier, or by means of surface transportation.
If the sum of the fare, excess
baggage charge and any applicable service charge for the revised routing is higher
than the refund value of the ticket or applicable portion thereof, Carrier shall require
no additional fare or charge from the passenger, and shall refund the difference
if the fare and charges for the revised routing are lower; or

c) Make a refund in accordance with the provisions of Article 11, and shall be under
no further liability to the passenger.

a) 航空会社は空きがあれば他のフライトを用意する
b) 他のルートで、自社もしくは他の航空会社や陸上輸送を利用して目的地まで行く
c) リファンド(第11項に基づく)

>baggage

If interior damage/theft is discovered at a later stage, bearer of the baggage check shall
report this to Carrier within seven days after the time of delivery.

*Conditions of carriage

http://www.atlantic.fo/get.file?ID=968"

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